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Terms & Conditions

 
Online Ordering Terms & Conditions
Please read the following terms of use and disclaimer carefully before using this web site ("cobaltgraphics.ca"). By shopping and ordering from "cobaltgraphics.ca", you agree to these terms of use.
 
Products and Pricing
The prices for products displayed on this site are quoted in Canadian dollars.  Orders are billed at the price in effect on the date the order is received and acknowledged by COBALT.
Product descriptions are intended as guidelines only. The company endeavors to be as accurate as possible but accepts no responsibility for the accuracy of product descriptions, features and specifications listed on ""cobaltgraphics.ca"".
 
COBALT reserves the right to change or modify all prices and products on ""cobaltgraphics.ca"" without notice. The products displayed on this site may only be stocked in certain locations across the country.
 
Payment Options
Standard payment terms are NET30 on approved credit. Credit Cards (Visa, Mastercard, Amex) are accepted at time of sale. Approved company cheques, electronic fund transfers (EFT) and E-transfers are also accepted. For clients wishing to utilize EFT or E-Transfers contact accountsreceivable@cobaltgraphics.ca for further information. You may also submit the appropriate documents to apply for credit with us, if you do not already have an established account and payment terms.  Please contact our customer service team at orders@cobaltgraphics.ca or 1-800-387-7577 for the required documents and/or additional information.
 
Sales Tax
COBALT is required to collect sales tax according to the specific sales tax law for your province.
 
Delivery
If the product is a stock item and the order is placed by 3:30pm local time, we will deliver next day by 5:00 pm local time.  Occasionally there are some exceptions to this delivery expectation when products are not in stock; they require special shipping and handling; custom converting to a different size, etc... We may also choose to drop ship directly from our vendor for faster delivery, where possible. We will always do our best to meet these delivery expectations and get it to you when you need it.
 
The Products will be shipped to the destination specified by Customer, F.O.B. COBALT shipping point. Products are shipped via a carrier of COBALT choice unless freight is specified and arranged by customer for pick up using their own account and carrier of their choice.  Please allow 2 hours for our team to have pick up orders ready.
 
Freight Rates
Freight for standard consumables orders will be charged as follows:
 
 
Shipment Weight0-100KM from COBALT Location>100KM from COBALT Location
<300LBS$20.00$30.00
>300LBS$30.00$60.00
 
Please note the above freight rate schedule does not include equipment orders.  Freight for equipment orders will be quoted by our preferred carriers based on weight, dimensions, point of origin and point of destination on a case by case basis and charged as prepaid and added to the customer invoice.
 
COBALT will do it’s best to accommodate customer’s special shipping requirements including premium shipping, i.e. rush, air, scheduled delivery time, etc. and the related costs will be charged additionally on the related invoice.
 
COBALT will have the right to make partial shipments of the products and to invoice each shipment separately. COBALT will not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond our reasonable control. 
 
Order Cancellation or Changes by Customer
If you need to make any changes to your order please contact our customer service team at orders@cobaltgraphics.ca or 1-800-387-7577.  Items added to orders in process may be accepted if the shipment has not already shipped. If your order has already left our location, the additional items requested will be processed as a separate order and freight will be added for a second delivery.  Similarly, cancellation of orders will only be accepted if the order has not already shipped.  Customer may be responsible for restocking fees if cancellation happens after the product has been packed and shipped.
 
Returns
Customer should contact COBALT Customer Service at orders@cobaltgraphics.ca or 1-800-387-7577 within thirty (30) days of receipt of an order to obtain a Return Merchandise Authorization (RMA) number before shipping back any products back to a local COBALT location. Any products returned must be in original packaging, free of any damage or defect and in sellable condition. Products with expiry dates must have a minimum of 60 days shelf life remaining before the expiry date to be eligible to return.  COBALT will not accept and credit any returned merchandise not accompanied by a RMA number. All returns are subject to a fifteen percent (15%) restocking charge, excluding defective products covered by a valid manufacturer warranty. To obtain a credit note, product must be returned within fifteen (15) days of the Return Merchandise Authorization issue date. 
 
Custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned.
 
In certain circumstances it might be possible to return non-stocked, special order products if accepted for return by the manufacturer. In these cases manufacturer’s restocking fee and applicable return freight costs will be deducted from the merchandise credit.
 
Lost/ Damaged Claims
COBALT will handle all claims for lost or damaged goods shipped freight prepaid and added to the customer’s invoice.  COBALT will require documentation from the customer to proceed with carrier claims when loss or damage occurs in transit. Products must be inspected at the time of delivery and damage clearly noted on the carrier’s waybill or COBALT Delivery Note. The customer must call a COBALT Customer Service Representative at orders@cobaltgraphics.ca or 1-800-387-7577 within forty-eight (48) business hours of receipt of damaged or missing goods to obtain a Return Merchandise Authorization number (RMA) and arrange for reshipment of the damaged or missing product(s). COBALT will not be liable for lost or damage goods claims if waybills or COBALT delivery notes are not signed “damaged” at time of delivery and communicated in writing to the carrier at time of receipt.  Photos are also required to be submitted as evidence of the extent of the damage.  Claims for lost or damaged goods delivered freight collect; are the sole responsibility of the customer. 
 
Defective Claims
COBALT will facilitate a warranty claim on behalf of the customer for a defective product with the manufacturer.  The customer should contact a COBALT Customer Service Representative at orders@cobaltgraphics.ca or 1-800-387-7577 to initiate a review of a defective product claim.  The customer may be required to provide photos; LOT#/Batch IDs; and/or printed samples to complete the claim process.  In some cases, the defective product will need to be returned in whole or in part and the customer is required to keep this defective product until the claim is completed and resolved.  COBALT will replace the products if the claim is proven to be a true defect by the manufacturer and not caused by improper application of the product, use of product for wrong intent, etc... The sole remedy shall be to replace such quantity of product proved to be defective following review and acceptance of the claim by the manufacturer.
 
Shipping Error
Should COBALT make an error entering or shipping your order, please contact our Customer Service team at orders@cobaltgraphics.ca or 1-800-387-7577 within forty-eight (48) hours of receipt.  Our Customer Service Team will work with you to correct the issue as quickly and painlessly as possible.
 
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We pride ourselves on supplying only the highest quality equipment; parts; consumables and accessories. We work hard to provide only the highest quality service to our customers and strive to deliver a level of 100% satisfaction guaranteed.  We stand behind the quality of our products and the prices we charge. If you're not completely satisfied with your purchase or any part of your experience, just let us know. We'll work with you to make it right.