Terms & Conditions
Online Ordering Terms & Conditions
Products and Pricing
The prices for products are quoted and invoiced in Canadian dollars. Orders are billed at the price in effect on the date the order is received and as indicated on the order confirmation provided to you by COBALT.
Product descriptions are intended as guidelines only. The company endeavors to be as accurate as possible but accepts no responsibility for the accuracy of product descriptions, features and specifications.
COBALT reserves the right to change or modify all prices and products without notice. The products sold may only be stocked in certain locations across the country.
Products with expiry dates will typically be delivered with a minimum of three months shelf life. If the item has less than three month of remaining shelf life the price of item(s) will be discounted as follows:
Between 61-90 days remaining: -15%
Between 31-60 days remaining: -30%
30 days or less: -60%
Standard payment terms are NET30 from date of invoice on approved credit. For sales orders >$10,000 invoices will be due on a progressive billing schedule as follows: 30% deposit at time of order, 2nd installment of 50% on delivery and balance of 20% due following installation. For COD accounts (cash prior to delivery) credit cards (Visa, Mastercard, Amex) are accepted at time of sale for orders below $5,000. If credit card is provided for orders >$5000 a surcharge of 3% will be added to the invoice. Approved company cheques, certified cheques, electronic fund transfers (EFT) and E-transfers are also accepted for all orders. For clients wishing to utilize EFT or E-Transfers contact firstname.lastname@example.org for further information. You may also submit the appropriate information to apply for credit with us, if you do not already have an established account and payment terms. Please contact our customer service team at email@example.com or 1-800-387-7577 for the required documents and/or additional information on how to set up an account with COBALT.
For all orders placed on your COBALT account please forward payments by the due date noted on the invoice to the address below.
PO Box 4621, STN A
Toronto, ON M5W 0K2
You may also COURIER cheques and remittances to:
Symcor Wholesale Lockbox
C/O CIBC Lockbox # TX4105C COBALT
4 Prince Andrew Place – Dock 4
Don Mills, ON M3C 2H4
We kindly request that you DO NOT mail cheques directly to our head office or any local branch location. We would be very grateful if you could also please include all relevant invoice number(s) for your remittance on your cheque to ensure prompt processing of your payments. COBALT does not accept credit card payments of invoices processed on your account or on your monthly statement.
COBALT is required to collect sales tax according to the specific sales tax law for your province. In some situations, businesses can apply for PST tax exemption for certain types of goods and services. It's the customer's responsibility to ensure they qualify for PST exemption on their purchases and to provide a copy of their provincial tax exemption certificate in order to not have PST charged on their order. If a customer claims an exemption that they don't qualify for, they are liable for any provincial tax, interest and penalties associated with the purchase. If a customer can’t provide the required information or documentation at or before the time of the sale, COBALT must charge and collect, and customer must pay, PST on that sale.
If the product is a stocked item and the order is placed by 3:30pm local time, we will deliver next business day by 5:00 pm local time. Occasionally there are some exceptions to this delivery expectation when products are not in stock; they require special shipping and handling; custom converting to a different size, etc... We may also choose to drop ship directly from our vendor for faster delivery, where possible. We will always do our best to meet these delivery expectations and get it to you when you need it.
The Products will be shipped to the destination specified by Customer, F.O.B. COBALT shipping point. Products are shipped via a carrier of COBALT choice unless freight is specified and arranged by customer for pick up using their own account and carrier of their choice. Please allow 2 hours for our team to have pick up orders ready and please bring a copy of the COBALT order confirmation received at time of order when picking up goods. Order pick-up is available during regular business hours of 8:30 am – 5:00 pm.
Freight for standard consumables orders will be charged as follows:
|Shipment Weight||0-100KM from COBALT Location||>100KM from COBALT Location|
COBALT will do it’s best to accommodate customer’s special shipping requirements including premium shipping, i.e. rush, air, scheduled delivery time, etc… and the costs associated with special shipping requirement will be charged additionally on the related invoice.
COBALT will have the right to make partial shipments of the products and to invoice each shipment separately. COBALT will not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond our reasonable control.
Please note the above freight rate schedule does not include equipment orders. Freight for equipment orders will be quoted by our preferred carriers based on weight, dimensions, point of origin and point of destination on a case by case basis and charged as prepaid and add to the customer invoice.
COBALT reserves the right to change or modify freight rates without notice.
Order Cancellation or Changes by Customer
If you need to make any changes to your order please contact our customer service team at firstname.lastname@example.org or 1-800-387-7577. Items added to orders in process may be accepted if the shipment has not already shipped. If your order has already left our location, the additional items requested will be processed as a separate order and freight will be added for a second delivery. Similarly, cancellation of orders will only be accepted if the order has not already shipped and if the item(s) are stocked by COBALT. Customer will be responsible for restocking fees if cancellation happens after the product has been packed and shipped. In these cases, a product return must be requested. Please see terms and conditions for returns below.
Customer should contact COBALT Customer Service at email@example.com or 1-800-387-7577 within thirty (30) days of receipt of an order to request a Return Merchandise Authorization (RMA) number before shipping any products back to a local COBALT location. Only stocked products are eligible for return. All non-stock product sales are final sale. Any products returned must be in original packaging, free of any damage or defect and in sellable condition. COBALT will not accept and credit any returned merchandise not accompanied by a RMA number. All returns are subject to a fifteen percent (15%) restocking charge, excluding defective products covered by a valid manufacturer warranty. To obtain a credit note, product must be returned within fifteen (15) days of the Return Merchandise Authorization issue date.
Products with expiry dates, custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned.
In certain circumstances it might be possible to return non-stocked, special order products if accepted for return by the manufacturer. In these cases, manufacturer’s restocking fee and applicable return freight costs will be deducted from the merchandise credit.
Lost/ Damaged Claims
COBALT will handle all claims for lost or damaged goods shipped freight prepaid and added to the customer’s invoice. COBALT will require documentation from the customer to proceed with carrier claims when loss or damage occurs in transit. Products must be inspected at the time of delivery and damage clearly noted on the carrier’s waybill or COBALT Delivery Note. The customer must contact a COBALT Customer Service Representative at firstname.lastname@example.org or 1-800-387-7577 within forty-eight (48) business hours of receipt of damaged or missing goods to obtain a Return Merchandise Authorization number (RMA) and arrange for reshipment of the damaged or missing product(s). COBALT will not be liable for lost or damage goods claims if waybills or COBALT delivery notes are not signed “damaged” at time of delivery and communicated in writing to the carrier at time of receipt. Photos are also required to be submitted as evidence of the extent of the damage. Claims for lost or damaged goods delivered freight collect; are the sole responsibility of the customer.
COBALT will facilitate a warranty claim on behalf of the customer for a defective product with the manufacturer. The customer should contact a COBALT Customer Service Representative at email@example.com or 1-800-387-7577 to initiate a review of a defective product claim. The customer will be required to provide photos; LOT#/Batch IDs; and possibly printed/unprinted samples to complete the claim process. In some cases, the defective product will need to be returned in whole or in part to the manufacturer and the customer is required to keep this defective product until the claim is completed and resolved. The customer is required to purchase a replacement product when the customer feels the product has failed to meet the performance criteria and expectations as specified by the manufacturer. COBALT will credit the initial order if the claim is proven to be a true defect by the manufacturer and not caused by improper application of the product, use of product for wrong intent, etc... The sole remedy shall be to replace or credit such quantity of product proved to be defective following review and acceptance of the claim by the manufacturer in writing.
Should COBALT make an error entering or shipping your order, please contact our Customer Service team at firstname.lastname@example.org or 1-800-387-7577 within forty-eight (48) hours of receipt. Our Customer Service Team will work with you to correct the issue as quickly and painlessly as possible.
We pride ourselves on supplying only the highest quality equipment; parts; consumables and accessories. We work hard to provide only the highest quality service to our customers and strive to deliver a level of 100% satisfaction guaranteed. We stand behind the quality of our products and the prices we charge. If you're not completely satisfied with your purchase or any part of your experience, just let us know. We'll work with you to make it right.