You can rest easy knowing that you are in good hands with our excellent COBALT customer service team. Our growing and continuously developing team includes a number of individuals with greater than 15 years of experience in the print industry, including expertise in offset, flexographic and inkjet printing technologies. Our team also utilizes top of the line ERP, CRM, and online portals to make sure that your orders are processed accurately and efficiently. We are continually learning about new products and techniques and welcome you to call us for advice and expertise. We are available by phone, email and live chat during business hours from coast to coast so you should never have to wait long for a response from our team. We pride ourselves on our service and look forward to working with you to ensure doing business together is easy.
Field Service Engineers
The COBALT technical service team understands your need to keep your wide format printer up and running because when it is not printing, you are out of business. We employ the largest industry-focused technical service team in Canada with 23 factory trained field engineers who are able to diagnose and repair a variety of wide format printers, cutters, laminators and RIPs in prompt and expert fashion. Our field engineers have over 400 years of combined service experience providing inkjet printer repair, maintenance and technical support. COBALT also offers peace of mind by way of our COBALT Protection Plans (CPP). Customers that enroll in our various service plans receive preventative maintenance and protection for their capital equipment investment, as well as priority service when the unexpected happens. Our technical services team is renowned for providing a high level of service, strong technical knowledge and support in a professional and courteous fashion. Trust the field service engineers at COBALT for all of your technical service needs.
Inkjet Application Engineers
Whether you are new to inkjet printing or a seasoned veteran, inkjet technology changes so rapidly that there is always something new to help you improve your productivity, quality and bottom line. Our inkjet application engineers are a key component of our team. They have significant depth of knowledge in solvent, latex and UV inkjet printing technology, graphics end use applications and installation. They are subject matter experts in all things inkjet and continually develop their knowledge and expertise as technologies and products change.
Do you have a challenging ask from one of your customers or a bottleneck in your workflow that you can’t solve? Bring it to COBALT – our inkjet applications engineers can help you select the right materials and technology with the right installation techniques to produce truly awesome large format graphics.
COBALT has grown quickly in the past few years and it is due in large part to our seasoned sales staff of inkjet, offset and flexography experts. We continue to succeed by virtue of their rich and beneficial experience that has us rise to any challenges our customers bring our way. Our sales team receives regular product knowledge training from the manufacturers we represent and several of our account managers have previous experience working in commercial and flexographic printing companies and sign manufacturers. Our account managers are always on the road visiting customers to better understand how you operate, your required turnaround times, order patterns, key products and learning absolutely everything that is important to you to make sure we deliver what you need, when you need it at the right price. Our desire is to have our account managers build mutually beneficial relationships for the long term. Our sales team crosses over several different printing technologies so they are extremely capable and proficient to counsel you in latest digital printing and production methods so you can grow and offer a wider variety of printed products to your customers.
To deliver top quality printing, a colour management system is critical to your success but it can be challenging to set up. Do away with the hassle of trial and error; turn to the colour management experts at COBALT. Our professional services team can provide training and consultation to teach you how to master the skills of calibrating, generating colour profiles and maintaining colour management parameters across multiple output devices. Trust the colour experts at COBALT to help you get the best colour out of your printer on any type of media.