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An update to our customers regarding COVID-19

March 17, 2020

Our commitment to you

In this unparalleled time of uncertainty, the health and safety of our customers, employees and partners is our highest priority. Just like you, we continue to closely monitor the ongoing COVID-19 situation and follow the guidance and recommendations of Federal and Provincial public health officials. Our commitment is to provide a safe environment for all.

Visiting COBALT offices

At this time all COBALT offices remain open for business. In order to protect our front-line customer service and warehouse staff, we are taking several precautions to help everyone stay healthy and safe and to ensure that we continue to support our customers and the business. Please refrain from visiting our offices if you are not feeling well in any way, if you have traveled outside of Canada within the past 14 days, or if you have interacted with someone who has been diagnosed with COVID-19.

Safety Measures

To ensure a safe environment we will:

  • Elevate our cleaning and sanitation procedures in store and office areas
  • Advise our employees to follow the public health authorities’ guidance regarding hygiene and travel
  • Request all employees that can work from home do so in order to help mitigate the spread of the virus, effective Tuesday, March 17th
  • Monitor employment policies as necessary to protect and support our employees and ensure they have the information they need to stay healthy.

In the days ahead

At COBALT we remain open and available to help you with your business needs. Customers may choose to shop online, pick up in store, have product shipped directly to you or contact a sales representative for assistance. Please note that if you order online then delivery is at no charge. Our dedicated team of professionals is here to help during these challenging times. We will leverage Skype and other web services to facilitate training, demos and meetings over the next few weeks.

We will continue to closely monitor the COVID-19 situation. In the meantime, we will operate responsibly and adjust quickly if needed, keeping the health and safety of our customers and employees as our top priority.

We hope you will remain safe and healthy. If you have any questions regarding the above, please don’t hesitate to reach out and we will work to get back to you as quickly as possible.

Sincerely,

Stephen Fletcher

Stephen Fletcher
President
COBALT™ Graphics Distribution